Magento 2 issues: Top 10 most common and how to fix them

Are you dealing with any Magento 2 issues where you can’t find any solution? Businesses face challenges to ensure smooth customer journeys and increase sales.

Approximately 62% of Magento stores will have at least one security issue. We understand that mistakes are inevitable when running an e-commerce business. The simple solution is to deal with experienced Magento development services and bring effective solutions.

But on the other hand, it is essential to know about common mistakes so that the performance of the e-shop is not affected. We’ll share some helpful tips to help you troubleshoot problems in your Magneto store.

What are Common Magento 2 Problems and Their Solutions?

Here are some of the common problems you have to face while running a Magento eCommerce:

Magento 2 Issues 1: Missing Elastic Search on Catalog Pages

Every visitor expects to reach their destination faster, which leads to higher chances of retention. Using ElasticSearch on catalog pages and results makes the process faster and improve site responsiveness.

Magento supports this by default in versions 2.4.x and later. But in case you are stuck on earlier versions, follow the procedure below:

  • Navigate to Stores > Settings > Configuration.
  • Redirect to Catalog > Catalog > Catalog Search.
  • Redirecting to Elasticsearch from a search engine
  • For your information, Magento 2.1.x also does not support this feature.

Magento 2 Issues 2: Data Theft and Security Issues

A customer’s financial and personal information is sensitive to e-commerce platforms, which are constant targets. This leads to reputational damage, data loss, and reduced store sales. This may result in payment of a fine or suspension of the e-commerce site.

There must be no leakage of sensitive information, malicious redirection, disclosure of financial information, damage to the appearance of the online store, or similar incidents.

To solve these issues you can hire a Magento developer. They will provide you a complete security solution to keep your Magento store secure.

Magento 2 Issues 3: Problems Assigning Roles to New Users

When creating a new user from the Magento Admin section, you may assign a wrong role or decide to have insufficient permissions in the application. This issue is resolved by redirecting to the Magento admin and resetting the resources:

  • Navigate to System > Permissions > All Users
  • Click All Users
  • Select any user > User Roles and update permissions
  • Click Save

Magento 2 Issues 4: URL Issues

Faceted navigation will be extremely useful for customers browsing a large site. Filters are for users to make their navigation easier only if it is used effectively. Common SEO issues are that it dilutes link value, passes link value to sites that are not indexed, eats up crawl budget, affects crawling, and creates a lot of duplicate content.

Some common URL issues are:

  • Robot.txt: This will block the parameters, which is a great solution. This can interfere with programmatic campaigns, but Robot.txt saves you from that.
  • Nofollow: Adding this attribute to links prevents Google from crawling. However, they can be browsed if they are linked to other sections of the site, such as a sitemap.
  • Google Search Console: Handle URL parameters in an accurate manner. Simply add a parameter, describe changes to the content viewed by users, and specify a plan to use URLs.
  • AJAX Navigation: The solution is ideal for hiring Magento developers, allowing you to change content on pages without updating the URL.

Apart from this, 301 is also an important aspect that you need to keep in mind.

Basically, 301 is the HTTP status code sent by the web server in response to the request. This permanently redirects one URL to another IP address. Magento supports redirect functionality to handle 301 redirects of URLs:

  • Navigate to the Marketing section from the Magento Admin bar
  • Click SEO & Search > URL Rewrites
  • Select Add URL Rewrite to create a URL for the CMS page, category, custom URL, and product
  • Add all required information
  • Click Save

Magento 2 Issues 5: Don’t forget about SEO

When it comes to SEO, you shouldn’t rely on Magento’s default settings. This is a common mistake that can have serious consequences. This is especially true for product page URLs.

By default, Magento sets product page URLs as follows:

But what you probably don’t know is that another URL like this: will also be generated. We call this the top-level URL.

This is because products can be grouped into categories, which forces Magento to create duplicate URLs. As with duplicate content, this is a bad sign for search engines.

The best solution to this problem is to ensure that products are only based on top-level URLs. This is done using the Magento settings. More specifically, go to Settings > Configuration > Catalog > Search Engine Optimization. Here, select ‘No’ for ‘Use category path for product URLs’.

If you already have a large number of products on your website, you need the help of experienced developers. They can create a 301 redirect and solve this problem.

Magento 2 Issues 6: Cache Management

The cache stores all information about browsing information to load content faster and make the website faster. In case you make any changes to the user interface, it is important to clear the cache. To solve Magento 2 problems, clear the cache by following the steps below:

  • Log in to your Magento Admin section
  • Navigate to System > Tools > Cache Management
  • Select the type of cache you want to activate
  • In the Action drop-down list, select Enable and click Submit
  • Flush static files cache

Magento 2 Issues 7: Magento product page errors

The Magento store allows users to add robust product information but does not set up product pages and URLs according to SEO practices. There is a common problem of duplication of meta information and content on product pages. If there are multiple product variants, it will be confusing for users.

Setting a simple product page for variables such as color or size options creates duplicate meta information and content. Many users will use canonical tags to tell search engines which pages are core and duplicate core.

When setting up your store, use the correct method and enable settings that tell Magento to use top-level product URLs. Ensure implementation of canonical tags on main product pages. If you’re not following hierarchical URLs, it’s important to update your internal links and implement proper redirects to avoid 404 errors.

Magento 2 Issues 8: Keywords and Irrelevant Keywords

This can lead to high bounce rates, great impressions but lower CTR (click-through rate), or no organic visibility. It is important to optimize your keywords so that your content matches the search intent. The problem with keyword stuffing is the overuse of keywords that leads to spamming and penalizing websites.

Keyword research allows you to add content with the potential to get organic traffic. There are many tools like MOZ, Answer The Public, Google Keyword Planner, and Ahrefs to discover new keywords for a business. Magento development services will help maintain readability and generate better website rankings.

Magento 2 Issues 9: Admin Access Related Issues

Magento “Access Denied” issue occurs when you don’t get permission to access websites or applications. Some common explanations for these problems are:

  • Incorrect role assignment when generating a new user
  • Incorrect administrator credentials
  • Permissions required for new extensions

It is important that you log out, log in to your Magento account and restore your admin privileges. If you still can’t get it, try these solutions.

Next, if you assigned, an incorrect role assignment when generating a new user. In that case, when adding a new user from the admin panel, it is possible to forget about assigning a role. So to correct this you need to go to System > Permissions > User > Click on User > User Roles and correct the access rights.

Another, the most popular reason for “Access Denied” is incorrect information when logging into the admin panel. If you try to log out and log in again but still don’t have access, reset your password using the command below:

UPDATE admin_user SET password = MD5(‘PASSWORD’) WHERE username = ‘USERNAME’;

Sometimes, permissions are required for new extensions. It happens that when store admins include a new Magento extension via downloader and go to the configuration settings of that extension, they may encounter the “Access Denied” issue. Since Magento does not automatically update the permissions of new extensions, it is better to restore your admin permissions.

To do that, you need to go to your Magento dashboard, System > Permissions > Roles > Click on Admin Roles > Role Resources > Set to All > Save Role.

Magento 2 Issues 10: Problems in JavaScript and CSS

Most of the visitors come to the website and leave because of the faster loading speed. There are many components, but JavaScript and CSS are important factors that need attention.

It is important to limit JavaScript and CSS files by merging them into a single file. This will remove line breaks and excess whitespace in your coding and create continuous lines of text. To resolve this, follow the procedure below:

  • Login to Magento 2 Backend and navigate to Stores > Configuration > Advanced > Developer
  • Navigate to the desired Store View using the switch at the top of the ribbon. You can enable the store to merge separately if needed.
  • Expand JavaScript Settings and enable Merge JavaScript files.
  • Save the configuration
  • Clear the cache in the System > Cache Management menu

JS and CSS optimization leads to faster website loading, and you can also consider having Magento 2 issues handled by professionals.

Let’s Wrap up

One of the reasons why you encounter Magento 2 Issues is that it is open-source e-commerce that brings a lot of freedom and integrates vulnerable extensions. Even though we have given you the common problems, there is a chance that you will end up in a complicated situation that will damage the reputation of the brand.

Connect with Magento development services to optimize the store, ensure it is for customers and solve them effectively. You can hire a Magento developer from India’s leading Magento development company, Pixlogix Infotech Pvt. Ltd. for solving your Magento issues. With their huge experience, they will guide you in-depth about every Magento 2 trouble and give a step-by-step solution for them.